Privacy Policy

Last Updated: May 30, 2025

RentMark, a Hong Kong-based PropTech platform, is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including lead finding, instant notifications, 500+ daily buyer/seller leads, team-sharing functions, AI-driven insights, chatbots, customer reports, dashboards, and API access. By using our services, you consent to the practices described herein.

1. Information We Collect

We collect the following types of information:

  • Personal Data: Name, email address, phone number, and professional details (e.g., agency name) provided during registration.
  • Usage Data: Information about your interactions with our platform, such as IP address, device type, browser, and pages visited.
  • Lead Data: Client information (e.g., buyer/seller preferences) generated or uploaded through our services.
  • Cookies: We use cookies to enhance user experience and track usage patterns. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services, including delivering 500+ daily leads and AI-driven insights.
  • Personalize your experience, such as tailoring client targeting recommendations.
  • Communicate with you, including sending instant lead notifications and service updates.
  • Analyze usage patterns to enhance platform performance and develop new features.
  • Comply with legal obligations, such as responding to lawful requests from authorities.

3. Data Security

We implement robust measures to protect your data:

  • SSL Secured: All data transmissions are encrypted using Secure Socket Layer (SSL) protocols.
  • ISO Data Security: We adhere to ISO standards for data protection to ensure the security of your information.
  • Access Controls: Only authorized personnel can access your data, subject to strict confidentiality obligations.

Despite these measures, no system is entirely secure. We cannot guarantee absolute security but strive to protect your data to the fullest extent possible.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Team Members: If you use team-sharing functions, your data (e.g., lead updates) may be shared with your team.
  • Service Providers: Third-party vendors (e.g., API providers, payment processors) who assist in delivering our services, subject to confidentiality agreements.
  • Legal Authorities: When required by law or to protect RentMark’s rights, we may disclose your data to comply with legal obligations or respond to lawful requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with notice provided.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your subscription and up to 30 days after termination, unless a longer retention period is required by law (e.g., for tax or audit purposes). Lead data may be anonymized for analytical purposes after account termination.

6. Your Data Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Objection: Object to certain processing activities, such as marketing emails.
  • Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at support@rentmarkglobal.com. We will respond within 30 days, in compliance with applicable laws.

7. International Data Transfers

RentMark is based in Hong Kong, but as we expand globally, your data may be transferred to and processed in other countries. We ensure such transfers comply with applicable data protection laws, including GDPR for EU users, by implementing safeguards like Standard Contractual Clauses (SCCs). By using our services, you consent to these transfers.

8. Compliance with Data Protection Laws

We comply with the following regulations:

  • Hong Kong PDPO: We adhere to the Personal Data (Privacy) Ordinance for Hong Kong users.
  • GDPR Compliance: For EU users or where applicable, we comply with the General Data Protection Regulation, ensuring lawful data processing, transparency, and user rights.
  • Other Laws: As we expand globally, we will comply with other applicable laws, such as the California Consumer Privacy Act (CCPA) for California residents.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and analyze usage. Essential cookies are required for core services (e.g., login functionality), while optional cookies (e.g., analytics) can be disabled. You can manage preferences via your browser settings, though disabling cookies may impact your experience.

10. Third-Party Links

Our platform may contain links to third-party websites (e.g., API providers). We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you access through RentMark.

11. Children’s Privacy

RentMark’s services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us at support@rentmarkglobal.com to request its deletion.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or through our website. Continued use of our services after such updates constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

RentMark is committed to resolving any privacy concerns promptly and transparently.

By using RentMark, you acknowledge that you have read and understood this Privacy Policy.